From: Dave Watson [mailto:d.m.watson13@…com]
Sent: Saturday, November 18, 2017 17:42 PM
To: Diu Ciao Asia Travel
Subject: My recent trip to Myanmar

Dear Ms Diu,

I am now back in the UK, after my lovely 14 night trip to Myanmar, followed by some time in Kuala Lumpur. I did not fill in the standard feedback form before I left, so I wish to give you some feedback via this email.

I would like to say how very pleased I was with all the arrangements and accommodation etc that you organised. Everything went very smoothly with all the guides being there to meet me, and the standard for 3 star hotels was excellent throughout my journey.

I had a wonderful holiday overall, and could not find any faults with the arrangements. All the 4 guides (and drivers) were excellent in their different ways, being both very accommodating of any requests and also very informative wherever we travelled. The cars used were very good, I was regularly provided with bottled water (very much appreciated), and all the lunches were carefully organised, and most enjoyable.

I thoroughly enjoyed ALL the various trips out from the hotels, and it is difficult to differentiate between them.. Not surprisingly, I particularly enjoyed being on Inle Lake, and touring around there, it was breathtaking. The guides naturally were using English as a second language, and I appreciate that it is sometimes not easy for them to explain things, but they were very good communicators, and I had a very good relationship with each of them in different ways – even though their guiding experience ranged from over 20 years to less than 1, I enjoyed being with all of them, and they each tried their best to make the tour memorable, which it certainly was for me.

Overall I had a wonderful time in Myanmar, and would thoroughly recommend your services to anyone wishing to go on a small group tour. Thank you once again for making it such a memorable holiday for me.

With very best wishes, it was a shame that we ourselves were not able to meet, but your kindness and support will be long remembered.

Kind regards


Dave Watson – Saturday, November 18, 2017
From: Donna Daniel [mailto:donna.m.daniel@…]
Sent: Tuesday, September 26, 2017 22:13 PM
To: Sales Myanmar Tours
Subject: Fw: Requesting tour from Donna Daniel/ CN710917THD

Good afternoon Diu,

How are you keeping?

I am just contacting you to say a BIG THANK YOU for organising our holiday in Nepal. 🙂 As before, you did a fantastic job of arranging every detail which really helped us to relax and enjoy the holiday. We had a fantastic time. Thank you so very much we really do appreciate your organisational skills 🙂

The coordinator in Nepal, Nadesh was really well organised and was in constant contact with the guides, drivers and hotels etc to help make sure everything ran smoothly which it did. We were really grateful for him. Please thank him very much for all his help.

Please also say a big thank you to all our guides as follows:

Mr Dukie (Duky)? in Chitwan National Park? He is a really kind and considerate guide. He was always so concerned to make sure we were OK and happy. He is also very knowledgeable about all the subject he covered.

Mr Avass in Kathmandu is extremely knowledgeable about his subjects too. He was our first guide and he made us feel welcome, comfortable and safe. He was also very kind and considerate

Mr Krishnan in Pokhara. He was very knowledgeable and helpful. No request was too much for him. He was very good.

We particularly enjoyed the Fishtail Lodge Hotel. The views of the lake was fantastic and it was extremely peaceful being on the lake.

Thank you very, very much Diu. 🙂

We are currently trying to decide on our next venture 🙂 We are trying to decide if we should go to India or the Philippines for our next holiday in 2018 and I will contact you for quotes once we have decided.

I don’t know very much about India so need to research the sites to see and the best area to stay in.

Once again Diu thank you very much and no doubt I shall be in touch again.

You are fantastic and very much appreciated by us.

God bless

Mark Holder Thursday, July 13, 2017
From: mark holder [mailto:mdholder80@…]
Sent: Thursday, July 13, 2017 3:38 AM
To: Sales Myanmar Tours
Subject: Re: Thank You Diu!

Hi Diu,

We are back. In short, the trip was very well-organized. I have traveled to maybe 45 countries and this was one of my best trips ever. Let me give some specific feedback:

1) Accommodations: we were very happy with all the hotels but the Treasure Resort in Bagan was very special and the Amata Garden Resort was fantastic. Perhaps our view was changed because the places were mostly empty in the off season – but these two places were gems. They all offered very good breakfasts for us.
2) Tour Guides: All the guides were adequate and we never felt rushed. They were well-organized and polite. They allowed us to change our plan when needed. The guide in Inle Lake was particularly good.
3) Drivers: The drivers were all exceptionally good. They were safe, considerate, and kind.
4) Sites: Though we were glad to see Yangon, one day there was enough for us. Inle Lake surprised us as it was our favorite spot (in part because the hotel was exceptional).
5) Workshops: I don’t usually like stops that involve shopping. However, all the stops we had (lacquer ware, cigar making, goldsmiths, weaving, …) were really interesting.

Best part of the trip – the Myanmar people. I will strongly recommend this trip to others.

Mark Holder Thursday, July 13, 2017
From: Rainer Hößelbarth [mailto:rainer-hoesselbarth@…de]
Sent: Tuesday, February 28, 2017 2:49 AM
To: Diu Ciao Asia Travel
Subject: AW: Service Voucher – CM2940117THD

Dear Ms. Diu,

How are you?

Now we are back a few weeks from our trip to Myanmar. Thank you for your perfect arrangements, we had a beautiful time!!! We have met many friendly people, have seen wonderful landscapes and had very good tour guides. We especially like to remember Pyae Phyo, our tour guide in Kalaw and while the trekking to Inle-Lake. It would be very friendly, if you could give me her email address. We would like to send some photos and say especially thank you for the wonderful days.

I hope, we can visit Myanmar or Vietnam in the next few years.

Best regard from Germany

Rainer Hößelbarth Germany. Tuesday, February 28, 2017
From: Claudia Schromm [mailto:claudia.schromm@…]
Sent: Saturday, February 25, 2017 21:18 PM
To: Sales Myanmar Tours
Cc: Jan Schneider
Subject: Feedback on tour from Schromm – CM350217THD

Dear Ms. Diu,

In the meantime, we are safely back in Switzerland and would like to thank you very much for organising our trip. All has worked out perfectly fine and we were really impressed by the organisation of the whole trip and really enjoyed it a lot. Thank you so much!

All the guides were knowledgeable and entertaining, and the drivers very reliable, and the places which we have really interesting and beautiful. We also very much enjoyed the ballooning over Bagan.

The only drawback for us was that we got sick in Vietnam shortly before starting our trip to Myanmar, apparently due to eating something bad, and therefore could not enjoy the food in Myanmar and hotels as much as we wanted to. All the hotels were very nice as well, thank you for choosing them for us.

Should we decide to come back to discover more about Myanmar, we would definitely get in contact with you again!

Kind regards,

Claudia & Jan Saturday, February 25, 2017
From: Larry Gale []
Sent: Sunday, December 11, 2016 7:43 AM
To: Sales Myanmar Tours
Subject: Re: Request customized tour from Larry Gale – CM1981216THD

Hello Em Diu,

I just came back from Myanmar. Thank you so much for arranging such a terrific tour. We had a great time. Everyone was so helpful and we saw so many things. They were also flexible about what we wanted to see and that kept everything interesting. The guides were terrific especially Thet at Inle and Shie Lu in Yangon.
It’s been a pleasure doing business with you.

Best Wishes and Good Fortune,

Larry Gale Sunday, December 11, 2016
From: B A [mailto:barthur@…ca]
Sent: Saturday, December 10, 2016 6:40 AM
Subject: Myanmar Trip Arthur Reservation CM010416THD

Dear Ms. Diu,

We are back from our travels and would like to thank-you for arranging our tour in Myanmar. You and your team exceeded our expectations. Myanmar is a beautiful country and the tours you arranged gave us a great opportunity to see a slice of it. We would recommend as a top notch tour company to anyone.

Notwithstanding the delay caused by our re-scheduled flight to Yangon from KL, your representative, Thiri Thaw, was at the Yangon airport, with our Yangon guide to meet us. Thiri made us feel very welcome.

The ground staff in Myanmar was very efficient and friendly. All the drivers and guides were always on time, well informed and able to answer all our questions. The vehicles were clean and comfortable. The daily tours the guides provided were exactly what we had hoped for.

We would like to highly commend our guides: Hsan Winn in Yangon, Win Zaw Latt in Bagan, Mabel in Mandalay and Phoe Lone in Kalaw and Inle Lake. All of our guides were very knowledgeable and demonstrated a great love for their country, We couldn’t have asked for better guides.

The hotels, especially the hotel in Inle Lake, were superior.

Please pass along a copy of this e-mail to Ms Thiri Thaw in your Yangon office.

Again, thank-you for arranging a very successful tour for us.

William Arthur Saturday, December 10, 2016
From: Nicky Kampjes [mailto:kampjes-family@…nz]
Sent: Tuesday, December 6, 2016 8:47 AM
To: ‘Diu Ciao Asia Travel’
Subject: RE: Request customized tour from Nicky Kampjes

Dear Diu,

I hope that this email finds you well? I am sorry to have taken so long to reply to you. Life and work have gotten in the way!
Thank you so much for the fabulous organisation and management of our trip through Myanmar. We were very fortunate with the weather and had super guides throughout the trip. Unfortunately the weather wasn’t good enough for our ballooning morning in Bagan but that was not unexpected on our part. We were given our cash refund when we got back to Yangon at the end of our trip.
The puppet show in Bagan was great, although the accompanying dinner was not as good as the rest of the food that we had in Bagan. Never mind, it was the puppets that we wanted to see. The young children in the audience were enthralled!
We really appreciated the care that was given to us. The wet wipes were always at the ready after our visits through the paya and bottles of much needed water were always handy. We have learnt a whole lot more about Buddhist ways and beliefs on our travels in Myanmar. It was very interesting for us.

I hope that this is some help to you. It seems strange to say “Good bye” again. Maybe we’ll be back in touch one day. We would certainly use your services again if we are in your part of the world again. However, there is more of the world to visit and so we move on. I think Sri Lanka and Goa will be our next trip to the East. We’ll see. Our youngest son and his friends are presently meeting up in Saigon! They are so disorganised! We suggested your help but they are happy to make it up as they go along. So we’ll see how they go!

Once again, many, many thanks for your efforts. We wish you every blessing.

Nicky and Wayne Tuesday, December 6, 2016
From: Bhola B. Thapa [mailto:bthapa@…]
Sent: Sunday, December 4, 2016 17:52 PM
Subject: Thank you note

Ms. Huong Diu
Vice Director
CIAO Asia Travel Co. Ltd
Hanoi, Vietnam

Dear Ms. Diu,


I am writing this letter to express our profound appreciation for the wonderful service you provided during our visit to Vietnam.

Your knowledge is wide, and appreciated the care you have taken with each and every one of us. The trip will be in our minds for a long time. You certainly have a wonderful manner of giving us some of the information about your country.

Also would like to thank you for the wonderful gift.

Once again thank you for your great service.

Thanks & Regards,

BHOLA BIKRAM THAPA Sunday, December 4, 2016
From: Alan H. Hess
Sent: Tuesday, November 22, 2016 18:46 PM
Subject: our visit to Myanmar

Dear Myanmar Tours,

We just returned from our travels in Asia, which included a couple of lovely days in Myanmar. We had a wonderful and interesting visit to beautiful Myanmar.

I want to especially compliment Mya Win (Robin), our guide in Yangon. We so much appreciated his kind and informative manner. He really knew his subject and did all he could to make sure that our visit was special. We will never forget him and thank you for allowing him to be our guide. Of course our driver also did a great job.

We were met in Bagan by Mien, and I would say similar things about him. He and his driver made our visit to Bagan a very special time.

All the best to you,

Alan H. Hess Tuesday, November 22, 2016
From: Jorgen Thorsen (oogtk) [mailto:Jorgen.Thorsen@…]
Sent: Monday, November 21, 2016 1:18 PM
To: Giang Myanmar Tours
Subject: RE: Quote/CM2641116NTG

Hi Giang,

Sorry for my late reply, it’s been quite busy at work after our return.

We had a wonderful trip.
The guides and drivers were always cheerful and smiling. Always on time and made our holiday a very pleasant and interesting experience.

I’ve heard the same from my parents who returned from Myanmar yesterday. They will highly recommend your travel agency.

Thank you so much for all your help and setting this trip up for us.
We received the refund. No problem.

Many thanks.
Best regards,

Jorgen Westrum Monday, November 21, 2016
From: Donna Daniel [mailto:donna.m.daniel@…]
Sent: Thursday, October 6, 2016 17:58 PM
To: Sales Myanmar Tours; Mark Hinds
Subject: Re: Requesting tour from Donna Daniel/ Code CM2080916THD

Dear Diu

I hope you are well.

Apologies for the delay in sending you this e-mail.

I wanted to let you know how much we enjoyed our holiday in Myanmar and to say thank you very, very much for all your help with the organisation. We had a fantastic time and really enjoyed the country, the people and the tourist attractions. We were particularly impressed with the Win Unity Hotel in Monywa and the Myanmar Treasure Resort on Inle Lake. The hotel rooms were impressive and the staff were extremely helpful and very polite always. You did an absolutely outstanding job so thank you .

We would like to say a special thank you to the tour guides and drivers also. They were all very good, extremely polite, helpful and knowledgeable about the attractions which made the holiday even more enjoyable. We would like to commend in particular, Mr Tin (tour guide) and the driver in Bagan, Mr Han (tour guide) and Mr Tiehan (driver) in Yangon and Mr Nyinyi (tour guide) on Inle Lake. Are you able to contact them to say thank you on our behalf please? It was such a pleasure to meet them and to be with them on the tours so please, please do not hesitate to use them for other holiday makers to Myanmar.

Thank you again Diu for your outstanding organisation skills. and all your help with this holiday.

One other question, we are considering a trip to the Philippines for our next holiday in September 2017. Are you able to assist with organising this trip also?

Many thanks again

Donna Daniel United Kingdom, Tuesday, Thursday, October 6, 2016

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