From: Rainer Hößelbarth [mailto:rainer-hoesselbarth@…de]
Sent: Tuesday, February 28, 2017 2:49 AM
To: Diu Ciao Asia Travel
Subject: AW: Service Voucher – CM2940117THD

Dear Ms. Diu,

How are you?

Now we are back a few weeks from our trip to Myanmar. Thank you for your perfect arrangements, we had a beautiful time!!! We have met many friendly people, have seen wonderful landscapes and had very good tour guides. We especially like to remember Pyae Phyo, our tour guide in Kalaw and while the trekking to Inle-Lake. It would be very friendly, if you could give me her email address. We would like to send some photos and say especially thank you for the wonderful days.

I hope, we can visit Myanmar or Vietnam in the next few years.

Best regard from Germany

Rainer Hößelbarth Germany. Tuesday, February 28, 2017
From: Claudia Schromm [mailto:claudia.schromm@…]
Sent: Saturday, February 25, 2017 21:18 PM
To: Sales Myanmar Tours
Cc: Jan Schneider
Subject: Feedback on tour from Schromm – CM350217THD

Dear Ms. Diu,

In the meantime, we are safely back in Switzerland and would like to thank you very much for organising our trip. All has worked out perfectly fine and we were really impressed by the organisation of the whole trip and really enjoyed it a lot. Thank you so much!

All the guides were knowledgeable and entertaining, and the drivers very reliable, and the places which we have really interesting and beautiful. We also very much enjoyed the ballooning over Bagan.

The only drawback for us was that we got sick in Vietnam shortly before starting our trip to Myanmar, apparently due to eating something bad, and therefore could not enjoy the food in Myanmar and hotels as much as we wanted to. All the hotels were very nice as well, thank you for choosing them for us.

Should we decide to come back to discover more about Myanmar, we would definitely get in contact with you again!

Kind regards,

Claudia & Jan Saturday, February 25, 2017
From: Larry Gale []
Sent: Sunday, December 11, 2016 7:43 AM
To: Sales Myanmar Tours
Subject: Re: Request customized tour from Larry Gale – CM1981216THD

Hello Em Diu,

I just came back from Myanmar. Thank you so much for arranging such a terrific tour. We had a great time. Everyone was so helpful and we saw so many things. They were also flexible about what we wanted to see and that kept everything interesting. The guides were terrific especially Thet at Inle and Shie Lu in Yangon.
It’s been a pleasure doing business with you.

Best Wishes and Good Fortune,

Larry Gale Sunday, December 11, 2016
From: B A [mailto:barthur@…ca]
Sent: Saturday, December 10, 2016 6:40 AM
Subject: Myanmar Trip Arthur Reservation CM010416THD

Dear Ms. Diu,

We are back from our travels and would like to thank-you for arranging our tour in Myanmar. You and your team exceeded our expectations. Myanmar is a beautiful country and the tours you arranged gave us a great opportunity to see a slice of it. We would recommend as a top notch tour company to anyone.

Notwithstanding the delay caused by our re-scheduled flight to Yangon from KL, your representative, Thiri Thaw, was at the Yangon airport, with our Yangon guide to meet us. Thiri made us feel very welcome.

The ground staff in Myanmar was very efficient and friendly. All the drivers and guides were always on time, well informed and able to answer all our questions. The vehicles were clean and comfortable. The daily tours the guides provided were exactly what we had hoped for.

We would like to highly commend our guides: Hsan Winn in Yangon, Win Zaw Latt in Bagan, Mabel in Mandalay and Phoe Lone in Kalaw and Inle Lake. All of our guides were very knowledgeable and demonstrated a great love for their country, We couldn’t have asked for better guides.

The hotels, especially the hotel in Inle Lake, were superior.

Please pass along a copy of this e-mail to Ms Thiri Thaw in your Yangon office.

Again, thank-you for arranging a very successful tour for us.

William Arthur Saturday, December 10, 2016
From: Nicky Kampjes [mailto:kampjes-family@…nz]
Sent: Tuesday, December 6, 2016 8:47 AM
To: ‘Diu Ciao Asia Travel’
Subject: RE: Request customized tour from Nicky Kampjes

Dear Diu,

I hope that this email finds you well? I am sorry to have taken so long to reply to you. Life and work have gotten in the way!
Thank you so much for the fabulous organisation and management of our trip through Myanmar. We were very fortunate with the weather and had super guides throughout the trip. Unfortunately the weather wasn’t good enough for our ballooning morning in Bagan but that was not unexpected on our part. We were given our cash refund when we got back to Yangon at the end of our trip.
The puppet show in Bagan was great, although the accompanying dinner was not as good as the rest of the food that we had in Bagan. Never mind, it was the puppets that we wanted to see. The young children in the audience were enthralled!
We really appreciated the care that was given to us. The wet wipes were always at the ready after our visits through the paya and bottles of much needed water were always handy. We have learnt a whole lot more about Buddhist ways and beliefs on our travels in Myanmar. It was very interesting for us.

I hope that this is some help to you. It seems strange to say “Good bye” again. Maybe we’ll be back in touch one day. We would certainly use your services again if we are in your part of the world again. However, there is more of the world to visit and so we move on. I think Sri Lanka and Goa will be our next trip to the East. We’ll see. Our youngest son and his friends are presently meeting up in Saigon! They are so disorganised! We suggested your help but they are happy to make it up as they go along. So we’ll see how they go!

Once again, many, many thanks for your efforts. We wish you every blessing.

Nicky and Wayne Tuesday, December 6, 2016
From: Bhola B. Thapa [mailto:bthapa@…]
Sent: Sunday, December 4, 2016 17:52 PM
Subject: Thank you note

Ms. Huong Diu
Vice Director
CIAO Asia Travel Co. Ltd
Hanoi, Vietnam

Dear Ms. Diu,


I am writing this letter to express our profound appreciation for the wonderful service you provided during our visit to Vietnam.

Your knowledge is wide, and appreciated the care you have taken with each and every one of us. The trip will be in our minds for a long time. You certainly have a wonderful manner of giving us some of the information about your country.

Also would like to thank you for the wonderful gift.

Once again thank you for your great service.

Thanks & Regards,

BHOLA BIKRAM THAPA Sunday, December 4, 2016
From: Alan H. Hess
Sent: Tuesday, November 22, 2016 18:46 PM
Subject: our visit to Myanmar

Dear Myanmar Tours,

We just returned from our travels in Asia, which included a couple of lovely days in Myanmar. We had a wonderful and interesting visit to beautiful Myanmar.

I want to especially compliment Mya Win (Robin), our guide in Yangon. We so much appreciated his kind and informative manner. He really knew his subject and did all he could to make sure that our visit was special. We will never forget him and thank you for allowing him to be our guide. Of course our driver also did a great job.

We were met in Bagan by Mien, and I would say similar things about him. He and his driver made our visit to Bagan a very special time.

All the best to you,

Alan H. Hess Tuesday, November 22, 2016
From: Jorgen Thorsen (oogtk) [mailto:Jorgen.Thorsen@…]
Sent: Monday, November 21, 2016 1:18 PM
To: Giang Myanmar Tours
Subject: RE: Quote/CM2641116NTG

Hi Giang,

Sorry for my late reply, it’s been quite busy at work after our return.

We had a wonderful trip.
The guides and drivers were always cheerful and smiling. Always on time and made our holiday a very pleasant and interesting experience.

I’ve heard the same from my parents who returned from Myanmar yesterday. They will highly recommend your travel agency.

Thank you so much for all your help and setting this trip up for us.
We received the refund. No problem.

Many thanks.
Best regards,

Jorgen Westrum Monday, November 21, 2016
From: Donna Daniel [mailto:donna.m.daniel@…]
Sent: Thursday, October 6, 2016 17:58 PM
To: Sales Myanmar Tours; Mark Hinds
Subject: Re: Requesting tour from Donna Daniel/ Code CM2080916THD

Dear Diu

I hope you are well.

Apologies for the delay in sending you this e-mail.

I wanted to let you know how much we enjoyed our holiday in Myanmar and to say thank you very, very much for all your help with the organisation. We had a fantastic time and really enjoyed the country, the people and the tourist attractions. We were particularly impressed with the Win Unity Hotel in Monywa and the Myanmar Treasure Resort on Inle Lake. The hotel rooms were impressive and the staff were extremely helpful and very polite always. You did an absolutely outstanding job so thank you .

We would like to say a special thank you to the tour guides and drivers also. They were all very good, extremely polite, helpful and knowledgeable about the attractions which made the holiday even more enjoyable. We would like to commend in particular, Mr Tin (tour guide) and the driver in Bagan, Mr Han (tour guide) and Mr Tiehan (driver) in Yangon and Mr Nyinyi (tour guide) on Inle Lake. Are you able to contact them to say thank you on our behalf please? It was such a pleasure to meet them and to be with them on the tours so please, please do not hesitate to use them for other holiday makers to Myanmar.

Thank you again Diu for your outstanding organisation skills. and all your help with this holiday.

One other question, we are considering a trip to the Philippines for our next holiday in September 2017. Are you able to assist with organising this trip also?

Many thanks again

Donna Daniel United Kingdom, Tuesday, Thursday, October 6, 2016
From: anna farquharson [mailto:anna.farquharson@…]
Sent: Tuesday, August 2, 2016 6:19 AM
To: Sales Myanmar Tours
Subject: Re: Requesting tour from Anna Farquharson


I just wanted to let you know how fantastic the trip was, we loved it all and our guides and drivers were fantastic. Thanks for all your help organising we will definitely be recommending your company,

Many thanks,

Anna Farquharson New Zealand, Tuesday, August 2, 2016
From: Larry [mailto:lwozney@…]
Sent: Wednesday, February 17, 2016 3:48 AM
Subject: Tour of Myanmar

Hello Dui,

Janet and I are back at home and think constantly of all that we have seen and done in our month of touring Asia. Besides our tour of Myanmar, we also saw Singapore, Kuala Lumpur, Bangkok and Tokyo.

I would like to take this opportunity to provide a little feedback of how we found the tour your company provided.

Firstly, we really like private tours as they give you maximum freedom to personalize each day if you like. When you are a part of a group, it simply cannot be done, so kudus to you for providing us with that flexibility built in.

Secondly, all of the guides you have are excellent, someone in your organization does a very good job of picking the right people to be your guides. They were all very personable and fun to be with.

The content of the tour was good, we feel that we got a really good feel of the people and culture of your wonderful country. And we feel that everything will get better for all of your citizens as your new government works to see that it happens.

I do have a couple of suggestions for possible improvement areas.

Early morning flights, sometimes very early. I personally do not like to get up at 5 am when on holidays just to get to the airport on time. In most cases, the places we flew to during the tour had more than one flight per day, so why not pick a later flight to make the day more pleasant. As you know, tourists are not sleeping in their own beds, so this makes for poor sleeps, especially if you know you have to get up really early. In a couple of cases our sleep was interrupted by noises from the outside. So if your client has a poor sleep or just not enough sleep, he will not gain maximum enjoyment of the day’s activities. Two situations come to mind, in one, the hotel actually opened up breakfast before 6 am so we could have a continental breakfast before going to the airport. A second situation was leaving the Amata on Inle Lake, the 1 hour boat ride at 6 am would have been much more enjoyable at a later time.

I would also suggest spending the extra dollars at the Yandapon Hotel in Mandalay to upgrade the room. You walk in to the hotel past the pleasant cabins and greenery on both sides going to the lobby, but the room they give you faces a very unsightly dirty wall of the next building. I got an upgrade for only $10 per day more, and our view was excellent, the room was on the top floor in the center of the building with a balcony where you could admire the front view of the hotel.

All of the other hotel rooms we got were very nice, the Bagan Thande and the Amata were our favourites.

So thank you for the wonderful time we had in your beautiful country, and I hope these comments may be of some use to you. Do not hesitate to ask if you have questions or require clarification to some of my comments.


Janet and Larry Wozney

Janet and Larry Wozney CANADA, Wednesday, February 17, 2016
From: Lance Padden [mailto:lncrmnc@…]
Sent: Sunday, February 07, 2016 12:46 AM
To: Sales Myanmar Tours
Subject: RE: Requesting tour from Lance Padden

Aloha Diu,
I just wanted to let you know I am home safe.

I would also like you to know how appreciative I am of setting up everything. I know how much effort goes in to planning something like this and all the details and coordination with each team. It all went flawlessly.

I had an amazing experience and a fantastic vacation. All the people from your team I came in contact with where top notch, professional, on time, courteous, friendly and helpful.

Please see any of my photos on my Facebook page if you are interested under Lance Padden


Lance Padden Sunday, February 07, 2016

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